May 2001 Features

ARTICLE ONE

Ten Steps to a Commercial-Grade VoiceXML Application
By T. Todd Elvins

The VoiceXML revolution is just beginning. Only within the past few months have VoiceXML interpreters become robust, feature-rich and capable of supporting a carrier-grade commercial application. Work still remains to further improve scalability, efficiency and density, and even to agree on a common interpretation for every tag and attribute in the specification. This article assumes that carrier-grade VoiceXML interpreters will continue to mature and evolve, and focuses instead on the challenges of developing a commercial-grade VoiceXML application to run on the interpreter.

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ARTICLE TWO

City CarShare Reservation System: A VoiceXML Case Study
By Rachel McConnell and Bryan Michael

City CarShare is a San Francisco nonprofit company whose mission is to reduce the number of cars in the city through shared ownership. Members can reserve a car through the website or by calling the office. Because of their limited resources and the need to service their members around the clock, a VoiceXML application is the perfect solution for them. Using BeVocal Café, indigo egg recently completed this reservation system for City CarShare.

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Be sure to visit the Archives to read articles from past issues of VoiceXML Review.

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