February 2002 Features

ARTICLE ONE

Call Control Work Progressing Quickly in the W3C
By Brad Porter

By combining voice recognition and dialog flow in a simple XML-based language, VoiceXML is revolutionizing the industry. However, in order to build applications that move the caller across a telephony network, call control is necessary.

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ARTICLE TWO

Call Control and Voice Apps: CCXML
By RJ Auburn

The W3C has just released the first working draft of CCXML, a language to provide Call Control support for telephone applications. CCXML is the "Call Control eXtensible Markup Language". It is an XML based language that can control the setup, monitoring, and tear down of phone calls. CCXML allows the industry to leverage the strength of web platforms and technologies to intelligently control calls on and off the telephone network. Additionally, CCXML will create a high-level industry standard for Call Control that can run over any telephony platform.

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