Article #1

Turning Too Much into Just Enough:
A Professional Approach to VoiceXML Application Management

By Tiemo Winterkamp

The deployment of VoiceXML applications has grown increasingly popular, as enterprises seek to improve customer relationships and trim customer support costs. Datamonitor has forecasted the growth of the worldwide market for VoiceXML-enabled platforms at a CAGR of 20%, which indicates a market size of over $300 million by 2009. More interestingly, this market growth is a function not only of larger numbers of enterprises seeking to capture the benefits of voice, but also of a trend toward the deployment of larger, more ambitious applications and the deployment of self-service portals offering callers multiple applications. Gartner reports that the number of ASR (Automated Speech Recognition) ports deployed increased from about 98,000 in 2002 to more than 150,000 in 2004.

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Article #2

An Introduction to SCXML

By Jim Barnett

SCXML is a flexible state machine language that combines concepts from CCXML and Harel State Tables. It enhances the basic concept of state machines with such powerful concepts as conditions on transitions and nested and parallel states. As a result, it provides a compact and intelligible representation of complex systems. SCXML is being developed in conjunction with VoiceXML 3, but it will be useful in a wide variety of applications involving the control and synchronization of asynchronous resources.

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Editor-in-Chief Jonathan Engelsma introduces the articles of the July/August issue of VoicexML Review.

Read the Letter from the Editor

VoiceGenie's Rob Marchand continues his gentle introduction to the new features described in the VoiceXML 2.1 specification. This month, Rob looks at adding type to the <transfer> element.

Read this month's First Words

This month Matt Oshry explains how to present the user with a list of items.

Read this month's Speak and Listen

W3C publishes VoiceXML 2.1 Candidate Recommendation
13 June 2005
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Voxeo Receives Communications Solutions™ Magazine’s “Product of the Year” Award
June 20, 2005
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IBM, Cisco Target Speech-Enabled Contact Centers
April 28, 2005
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Voxeo Achieves VoiceXML 2.0 Platform Certification
April 25, 2005
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Intel, Loquendo, ScanSoft, Tellme and Verizon Join VoiceXML Forum Board of Directors
February 22, 2005
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VoiceXML Forum Launches 2005 Webinar Series
February 22, 2005
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Edify gets VoiceXML certification
Voice activation apps system is approved
InfoWorld.com
14 December 2004
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W3C publishes Working Darft of the Extensible Multimodal Annotation
Markup Language (EMMA)
14 December 2004
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W3C publishes the Last Call Working Draft for SISR
8 November 2004
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What You Say Is What You Get
Communications Convergence.com
8 December 2004
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W3C Voice Browser Working Group publishes the SSML Recommendation
September 7, 2004
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Look Ma Bell, No Hands! VoiceXML, X+V, and the Mobile Device.
August 3, 2004
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W3C Voice Browser Working Group publishes Last Call Working Draft of VoiceXML 2.1.
July 28, 2004
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VoiceXML Forum Launches Developer Certification; Exam Verifies Baseline VoiceXML Development Skills.
June 1, 2004
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