Community Radio Stations use publicVoiceXML

By Roland Alton-Scheidl

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Telephone mailbox and forum service for each radio programme

Similar to a web based forum, PublicVoiceXML allows users to listen to messages of other listeners, and they have the chance to record a message to the forum. There is a web and phone based administration access for deleting messages, recording welcome messages etc. The radio station require such forums for different purposes like discussion after a programme and playing the results in upcoming shows. A user calls the service and gets a welcome message, a short, database driven instruction what s/he could do. Then the user has the possibility to listen to all stored messages, one after the other. Every time s/he wants to give his own opinion, s/he could do this by recording a new message. Administrators get additional features and access right to delete a specific message or to record a new welcome message.

Present Box

The Present Box (formerly called Ticket Service) at the Viennese Community Radio Station Orange 94.0 has already been a phone service for subscribed listeners, which was hosted by PUBLIC VOICE Lab since 1998, however without any web or e-mail notification. This application offers goodies and give-aways (e.g. free tickets for concerts, theatre, CDs, records) to visitors of the associated telephone box, on-air-listeners, or visitors of its web interface.The audio content (jingles, earcons, messages) embedded in the Present Box is administrated by a person from the station crew.

The listener calls a specific telephone number at the radio station, can leave his/her message and his/her identification and gets informed by the staff of Orange 94.0 afterwards. The administrator at the station gets an automated notification by email and has the possibility to feed the Present Box either directly by telephone or by uploading an audio file via web interface. Another way to use the Public Voice XML technology is to input the welcome message as text in the web interface, and then pass it on to a text-to-speech conversion.

The features of the PublicVoiceXML Present Box help the interacting people at the station to save time by a simpler management of the goodies.

In collaboration with ticket offering companies Radio Stations are working on drafts for services connected to the announcement of events in the radio station`s daily service programmes. Based on PVX-techniques collecting event related data, publishing and linking to sites of event agencies can be automatized. This will foster further partnerships between radio broadcasters and ticket agencies, which offer tickets for the Present Box.

Even if the objectives of the project's workpackage to set up demonstrations are being considered as fulfilled, the consortium committed, to put additional effort into developing additional applications for radio stations, which could not yet be fully integrated, as the testing radio stations are just installing a brand new "Station Management Tool". It will provide the required hooks for more tightly integrated services, such as a personal mailbox for each staff member or connecting the audio forum on the web with each series put on air.

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