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Article #1
VoiceXML Conformance Testing
By Ken Rehor and Jonathan Engelsma
The VoiceXML Forum Conformance Committee defines platform conformance requirements based on the W3C standards. We work with the Voice Browser Working Group on VoiceXML clarifications, enhancements, and extensions. We also work with the VoiceXML Forum's Marketing Committee to develop a branding program for VoiceXML platforms, and the Education Committee on tutorials and documentation. This article explains these efforts in more detail.
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Article #2
Choosing the Right Test Method
By Peter Leppik
In this article Peter Leppik, of VocaLabs, surveys a variety of techniques for testing voice applications, including his own firm’s unique survey method, utilizing a panel of over 25,000 callers. Peter’s article concludes with an insightful matrix comparing the strengths and weaknesses of the various approaches to testing voice applications.
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Article #3
A Case for Improved Dialog Traversal (Call Flow) Testing and Analysis
By Stuart Harding
In his article entitled “A Case for Improved Dialog Traversal Testing and Analysis”, Stuart Harding of CoAssure, Inc. identifies some of the difficulties associated with manual call flow testing and then proceeds to focuses on his firm’s automated approach to call flow testing.
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