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Article #1
Understanding V-Commerce
By Greg Harman
With the advent of VoiceXML technology, V-commerce has become the newest paradigm for using technology to re-invent commerce. The web enabled E-commerce, allowing the entire sales and purchase process to happen over a computer. Data-ready PDAs and mobile phones extended this to M-commerce, allowing the same transactions to be made anywhere. Now, V-commerce allows these transactions to be made in a more natural way by using normal speech, and allows these transactions to be made without any special equipment (phones are generally ubiquitous).
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Article #2
Let's Talk Office Supplies
By Dr. George White and Pilar Manchón
An early success story of VoiceXML is the "voice automation" of Office Depot, which with assistance from NetByTel, transformed several of its call center functions. If you call 1 800 GO DEPOT you can talk to a speech recognition system that will tell you where the nearest Office Depot stores are located. It will also allow you to check your order status and even order items from an Office Depot catalog. This is the tip of the iceberg for "self-service" offered on the telephone.
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