Platform Availability and Performance

The VoiceGenie platform has been designed to be fault-tolerant and self-healing. This includes detection and recovery from speech engine failures, software faults, and application errors. Applications can detect and recover from most fault situations without impacting the caller experience. 

VoiceGenie leverages high-density telephony cards from Dialogic and Brooktrout to achieve high per-platform port densities. The VoiceXML ‘middleware’ is highly optimized, and is subjected to load, availability and performance testing second to none in the industry.

Platform Management

VoiceGenie’s platform solutions include the VoiceGenie Management Console (VMC), a web-based GUI that leverages the VoiceGenie Cluster Management Platform (CMP) framework. The CMP provides a mechanism for clustering of VoiceGenie platforms, and centralized management of both platforms and clusters.

The VMC provides the following features, both at the platform and cluster levels:

• Configuration control and management;
• Data collection and presentment;
• Status and alarm monitoring and response;
• Historical and real-time reporting capabilities;
• Operational control functions;
• Diagnostic support tools
  
  A sample report from the VoiceGenie VMC is shown below.




The CMP framework is a highly available component of the VoiceGenie solution suitable as a standalone element management system, or as an integration point to customer management tools. The CMP infrastructure also provides complete support for collection of application related logs, including information suitable for debugging and tuning. This data is available via the VMC.

The VoiceGenie management framework also includes complete support for SNMP, and includes an open SOAP-based API suitable for custom management integrations.

About VoiceGenie

VoiceGenie has been delivering dialog markup language solutions to carriers and enterprises for more than seven years. Our VoiceXML platforms field millions of calls per day, at installations around the world. VoiceGenie provides VoiceXML platform products that integrate best-of-breed third party speech engines, providing the customer with flexible configuration, and choice.

VoiceGenie also provides development tools such as GenieIDE and GenieBuilder, and on-line development resources at http://developer.voicegenie.com and http://speechgenie.voicegenie.com.



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